Frequently Asked Questions

Hot rolled towel on spa desk

Policies

  • Ladies Lounge truly appreciates your continued business and we understand that life happens. Recognizing that everyone's time is valuable and the appointment time is limited, we ask that you provide a 48 hour notice if you are unable to keep your appointment time.

    If you fail to do so, via text confirmation, email or by phone you will be charged the full amount of the appointment.

    If full payment is not received due to cancellation, you must pay this invoice prior to booking another appointment at Ladies Lounge. This cannot be applied towards a future service and will be invoiced at the missed appointment date and time.

    Ladies Lounge LLC reserves the right to charge full price of the service booked for any appointment that is not cancelled within a 48 hour advanced notice.

    A client with 3 cancellations in a row risks being terminated from our practice.

  • If you are 15 mins late to an appointment, you will automatically be billed a $25 late fee.

    Providing us with advanced notice allows us the opportunity for another guest to be accommodated and for me to provide the most exceptional service you deserve.

  • At this time, we do not offer refunds or exchanges on any products or services.

    Thank you for your anticipated cooperation!

  • Due to limited space and safety, we kindly ask that you do not bring additional visitors to your appointment, unless they are also receiving a service.

    For anyone under the age of 18 that is receiving a service must have a parent or guardian present for the entire consultation, including the discussion of price, service, maintenance and expectations. Permission to provide the service must be given before proceeding

  • Parking is located in the BACK of the property. The entrance to the spa is through the white fence. If you have any trouble locating it, you can call or text and I will gladly assist you.

Facials & Treatments

  • Hydrate! Drink plenty of water and avoid alcohol consumption the day before and the day of. Avoid caffeine as it can excite sensory nerves causing extractions to be more painful. Stop exfoliation 3 days prior (acids, scrubs & retinol). Please arrive with no make up on.

  • Change your pillowcase, wipe your sunglasses and wipe your phone! Avoid direct sunlight, saunas, steam, and all aquatic activities for 24 hours. Gently cleanse with lukewarm water and follow any specific aftercare instructions provided by your esthetician, including following a home care regimen using clinical grade products. Remember to drink plenty of water.

  • We recommend scheduling maintenance appointments every 4-6 weeks. Specialty treatments will vary.

  • Results will vary person to person and will also depend on your body's unique cellular turnover rate, your age, how you've treated your skin in the past, and most importantly by maintaining your skin with a home care regimen in between appointments.

  • Collagen Induction Therapy, or CIT, utilizes micro surgical titanium steel needles to penetrate the skin creating micro openings in the top layer of the skin, thus stimulating the lower layers to produce more collagen and elastin without major damage or pain. Just as you have to stress muscle fibers to build more muscle, this stress on the lower layers of skin will stimulate the body to self-repair with more structural support!

    The micro-trauma to the skin created by the needle tips activates blood to the treated site (erythema/redness & in some cases pinpoint bleeding) which release natural growth factors and in return creates the cellular matrix, causing cell renewal stimulation and the skin starts making more collagen and elastin.

  • The number of CIT treatments depends on your current skin condition and goals. It is recommended to start with a series of 3 sessions to see optimal results, but will vary by client. The added Collagen lasts up to 12 months and a refresher treatment is recommended every 6 months to 1 year in order to fight the signs of ageing.

  • Scarring- surgical, thermal, and acne (scars must be at least 6 months old)

    Stretch marks

    Cellulite

    Enlarged pores

    Dyspigmentation (due to sun damage and/ or hormonal imbalances e.g. Melasma)

    Fine lines and wrinkles

    Dehydrated skin

    Loose skin

  • The CIT Pen’s ability to gauge the needle depth allows this treatment to be customized to fit each client’s needs and comfort levels. Application of local anesthetic numbing cream can prevent treatment discomfort.

  • Immediately following treatment, your skin will have some redness and flushed in appearance like a moderate sunburn. You might also experience skin tightness and mild sensitivity to the treated area as well as some peeling (depending on the depth). At 24 hours and up to 36 hours after treatment, little to no evidence of injury to the treated area is visible, however tightness and peeling can occur.

  • The process of CIT can continue to enhance for months after treatment as the skin continues to repair itself. Results can be seen within a few days to a week. Skin naturally heals itself every 45 days so by simply adding CIT stimulation the changes can be accelerated and you will see results. Depending on the clients’ expectations and personal goals we recommend a series of CIT Pen sessions to speed up the process and achieve optimum results. However, skin improvement is noticeable after just one treatment!

  • Post care and client compliance are a major factor in results achieved from CIT & Nano treatments.

    The Vitamin C serum is amazing for pre and post Nano & CIT, however immediately after needling it may have a slight tingle when applied. Continued use of High Molecular Weight (HMW-HA) Hyaluronic acid serum is also a great option for post care the day of treatment for those who may have sensitivities to Vitamin C+.

  • CIT Pen treatments should be avoided in the following cases:

    Keloid or raised scarring

    Pregnancy (proceed with Dr. approval)

    History of Herpes Simplex infections

    Diabetes

    Any facial injections within the past 10 days

    Patients on any blood thinners

    Cardiovascular diseases or cardiac abnormalities

    Active bacterial or fungal infection

    Immune-suppression diseases

    Scars less than 6 months old

    Raised moles, warts or raised lesions

    Nodular or Pustular Rosacea

    Eczema, Psoriasis, Scleroderma and other chronic skin conditions

    Treatment cannot be performed if the following is present: Any open cuts, wounds, abrasions, and active acne or cold sores.

  • The nanoneedling cartridge head uses 81 silicone or steel tips. These microscopic hairlike cones oscillate just like the CIT pen cartridge to separate the cells of the skin to drive in the topical product and allow up to 97% product absorption. This allows for the stimulation of collagen production to help with fine lines and wrinkles, a less invasive treatment for acne hyperpigmentation and an overall smoothness and plumping of your skin. Nano needling is safe to use on all skin types as it does not use heat to risks post-inflammatory hyper-pigmentation as the melanocytes remain intact (as long as post care is followed).

  • Microcurrent is a low level of electrical current that mirror’s the body’s own natural current, adenosine triphosphate (ATP), which is the energy inside skin cells. As we age ATP is depleted, which means there is a reduction in the light and energy of the skin. Microcurrent helps bring energy back into the skin so that instead of absorbing light, our skin can reflect it & provide that stunning glowing appearance we all hope for. It is also responsible for firming and toning the skin through sub-sensory muscle re-education, resulting in the firming and toning of fine lines and wrinkles.

  • Microcurrent can stimulate the nerves governing taste causing the metallic taste. This is no cause for concern and is normal for many customers. If the metallic taste persists you can rinse you mouth with water and it will go away.

  • Microcurrent is a low-level current that gently and passively stimulates the muscles, working at the sensory level. It is normal to not feel any sensation during your treatment. A slight tingling sensation may be felt in certain areas, due to the fact that facial sensitivity varies individually. You may get a metallic taste in your mouth area and see flashing lights around the orbital areas, which are perfectly normal and safe.

  • Microcurrent stimulates the muscles and activates them, while Botox freezes the muscles. If you’ve just had Botox done in a certain area, then you might need to avoid using microcurrent in that area, as it will start to undo the effect of Botox. However, if you are in the phase where the effect of Botox is running out, then microcurrent might be a better technology to use in that area to avoid usage of Botox altogether. It will take some time but your muscles will reactivate and help build tone and firmness, instead of getting more laxed due to Botox. There is no effect of microcurrent on Juvederm and it’s safe to use it. However, you should still consult your doctor.

  • - If you are pregnant

    - Have had heart surgery in the past year

    - Have a pacemaker, metal implants or screws

    - Recent facial operation or procedure

    - All forms of “active” cancer (ok with note from doctor - No if on chemo or radiation)

    - Epilepsy, Diabetes, Heart Condition

    - Use of Retin-A (discontinue use three weeks prior to treatment)

    - Under the age of 18

Women Receiving Brow Tinting Services

Brows

  • Brow Lamination is designed to straighten the brow hairs, resulting in full, lifted, and fluffy brows. We recommend pairing lamination with tint to achieve bold and enhanced results.

  • If you follow the correct aftercare, the results will last between 6 to 8 weeks. We recommend applying Brow Gold Oil to the brows every day to restore moisture back into the brows. For maintenance, your laminated brows will need to be styled every morning by brushing and setting the hairs in place.

  • By following the correct aftercare, you can achieve longer-lasting results. We’ve compiled a list of our go-to aftercare tips, which should be followed for 24 to 48 hours post-treatment:

    Keep brows completely dry.

    Use Brow Gold Nourishing Growth Oil daily to keep the brows nourished and hydrated.

    Do not apply make-up or undertake further eye treatments.

    Avoid swimming, saunas, and working out. Any excess moisture can cause a slight curl or frizz to the brow hair.

    Do not allow prolonged exposure to direct sunlight or heat.

    Do not apply Retin-A, AHA, or exfoliate around the brow area for 72 hours on either side of the treatment.

    No self-tanning products should be used on the face for one week prior and 48 hours after treatment.

  • Lamination is not safe for pregnant and breastfeeding women. There is a risk of the chemicals sinking into the skin and potentially entering the bloodstream. If you are pregnant or breastfeeding we recommend consulting with your healthcare professional.

  • Henna is a more natural approach to brow tinting. Henna is a natural dye made from a plant known as hina or the henna tree. The purpose of this is to cast a shadow or create an illusion of depth and fullness in the area.

  • If you follow the correct aftercare, Brow Code Henna lasts between 1 to 2 weeks on the skin and 4 to 6 weeks on the brow hairs. Please follow all instructions and aftercare correctly to achieve this longevity.

  • By following the correct aftercare, you can achieve longer-lasting henna results. We’ve compiled a list of our go-to aftercare tips, which should be followed for 24 to 48 hours post-treatment:

    Do not rub the treated area.

    Avoid heat treatments.

    Do not apply brow makeup.

    Avoid sunbathing and sun exposure.

    Avoid swimming, saunas, and sweating.

    Do not exfoliate the brow area as this will cause the Henna to fade quicker.

    Exposure to the sun and UV lights for long periods will cause the henna to fade quicker.

    Apply Brow Code Brow Growth Oil daily to keep brows nourished and healthy.

    Do not apply Retin-A, AHA, or exfoliate around the brow area for 72 hours on either side of the treatment.

  • We do not recommend pairing lamination and henna together. Lamination causes the hair to become incredibly porous, which causes henna to react extremely fast. Henna requires a long developing time, which means the brow hairs will over process before the stain has a chance to develop. If you would like to offer both services together, we advise completing the process across 2 separate days, which will give the lamination 24 hours to develop before applying the henna.

  • Henna is not safe for pregnant and breastfeeding women. There is a risk of the chemicals sinking into the skin and potentially entering the bloodstream. If you are pregnant or breastfeeding we recommend consulting with your healthcare professional.

  • Eyebrow tinting is the process of applying semi-permanent dye to enhance, shape, and define your brows. Our richly pigmented tint range stains the skin as well as the brow hairs.

  • Brow Code Tint lasts up to 1 week on the skin and 3 to 4 weeks on the brow hairs. Please follow all instructions and aftercare correctly to achieve this longevity.

  • By following the correct aftercare, you can achieve longer-lasting tint results. We’ve compiled a list of our go-to aftercare tips, which should be followed for 24 to 48 hours post-treatment:

    Avoid using makeup and facial cleansers around the brow area.

    Avoid prolonged exposure to direct sunlight, the use of sunbeds, saunas, steam rooms, and swimming pools.

    Avoid exfoliating and using anti-aging products around the brow area.

    Avoid using any self-tanning products on the face for around two-three days on either side of the treatment.

    Avoid the temptation to over-touch the brow area after treatment. Touching with hands/fingers can lead to oils entering opening pores and clogging them.

  • Yes, you can pair lamination and tint in the same service.

  • Yes, our tint is safe for pregnant and breastfeeding women. However, we always recommend consulting with your healthcare professional first.

Women Receiving a Lash Lift

Lashes

  • A lash lift is a semi-permanent treatment that curls your eyelashes form base to tip so you can see their full length. It enhances your natural eyelashes in a more natural form than lash extension or false eyelashes. If you prefer a low-maintenance makeup routine, you can opt for a lash lift and tint to deepen the color of your eyelashes in addition to the more dramatic curve.

  • Lash lifts are permanent for the full natural lash shedding cycle which is typically 6-8 weeks; results may vary from client to client. There are some situations that may cause the lift to drop/weaken prematurely such as swimming, use off harsh products or heat. If you find that your lift does not last the full 2 months, you can repeat the treatment after a minimum of 4 weeks of having the initial treatment, but not before.

  • Plan to be in the spa anywhere from 45-60 mins, depending on how long and coarse the eyelashes are and if your lashes will be tinted.

  • Eyelash Lift & Tint MAY NOT be suitable for clients that:

    Pregnant. If you have an appointment and found out that you are pregnant, please contact me right away and we can reschedule

    Have very little natural eyelashes or have nothing. The gaps between your lashes will be more noticeable

    Have pre-existing eye(lid) conditions such as chronic dry eye, blepharitis, conjunctivitis and ocular rosacea

    Lasik surgery (wait a minimum of 6 months from your procedure)

    Have Trichotillomania (compulsive pulling or twisting hair, eyebrows and eyelashes)

    Have very sensitive eyes or possible allergies to adhesive (recommended to book an appointment for a patch test)

    Who are rough with their lashes

    Undergoing chemo treatments or have had chemo treatments within the past year (recommend to consult with your physician)

    Are sensitive or have allergies to dyes (recommended to book an appointment for a patch test)

    Had blepharoplasty surgery (must wait a minimum of 1 year after your surgery)

  • A lash lift will begin to naturally drop after about 2 months and your lashes will be back to their natural look. The lashes should drop evenly and will not look out of place. You can repeat the treatment after a minimum of one month if you feel you need to, or you can wait until they are back to their natural state.

  • Gently, using mild products. Always wait 24 hours to do this, straight after the procedure.

  • Do not consume any caffeinated beverages before your appointment. Caffeine can cause your eyes to flutter during an appointment. Please plan to arrive 10 minute prior to your appointment time to update all necessary consultation forms and prepare for your appointment to begin on time. Please makeup sure to arrive without contacts, concealer, eye makeup (mascara, eyeliner, eyeshadow etc.) on the day of your appointment. Avoid curling your natural lashes with a lash curler for 24 hours prior to your appointment. Makeup removal will result in time being taken from lashing and a removal fee of $25 will be added to the service.

  • DO NOT WET your lashes for 24 hours after the appointment

    DO NOT SLEEP with your face laid on the pillow. You must sleep on your back for 24 hours. Your lashes are prone to kinks within 24 hours after the procedure.

    DO NOT PULL your lashes. This can cause your natural lashes to fall out prematurely and cause both breakage and permanent damage to the hair follicle

Women Receiving Celluma LED Treatment

Celluma® LED

Light Emitting Diode (LED) technology

  • Low-level-light therapy or photobiomodulation is based on Light Emitting Diode (LED) technology and is the application of light energy to the body for therapeutic benefits. It promotes a natural photobiochemical reaction similar to the process of plant photosynthesis. The energy delivered by the LEDs has been shown to enhance cellular metabolism, accelerate the repair and replenishment of damaged skin cells, as well as stimulate the production of collagen — the foundation of healthy, smooth skin. Research has shown that LED light therapy may help smooth skin texture, improve skin firmness and resilience, increase lymphatic system activity, restore skin’s natural cellular activity, and reduce the appearance of fine lines, wrinkles, and superficial hyperpigmentation. The treatment is for all skin types, and is non-ablative, non-invasive, painless, and requires absolutely no downtime. Patients or clients can return to their normal activity immediately after the treatment.

  • Celluma® should not be used on children under 12, or over the breast or stomach of a breast-feeding or pregnant person.

  • Low-level-light therapy is based on light emitting diode (LED) technology developed for NASA-manned space flight experiments. In comparison to lasers, the patented LED technology generates negligible amounts of heat and is not considered a significant risk device.

BioMat filled with amethyst and large chunk of amethyst

BioMat®

Ion, Infrared & Amethyst Technologies

  • The BioMat® uses verified scientific principles to deliver holistic treatment that reaches the whole body. The BioMat® provides a non-invasive and soothing experience that soothes many common ailments. In addition to providing relief from some types of pain and discomfort, such as inflammation, the BioMat® provides muscle relaxation and increased local circulation where applied.

    The BioMat® products are made possible by three complementary technologies that work synergistically to deliver powerful healing treatments: Ion, Infrared & Amethyst technologies.

    The first of these technologies first came to light when two gifted scientists, Dr. Erwin Neher and Dr. Bert Sakmann, discovered that ion channels exist in our body cells that are capable of stimulating the cells and altering the cell membranes to allow cells to communicate with one another. These ion channels essentially act like “pores” in the cells, letting external stimuli deep into the centre of the cell. They are even capable of stimulating new memory traces in the brain! Neher and Sakmann revolutionized the field of cell biology and received the Nobel Prize in 1991 for their discovery.

    The effectiveness of light therapy has been acknowledged by the mainstream medical profession for some time now. Laser light has been used to tone and rejuvenate skin and reduce fine lines. The beneficial properties of far infrared light have received particular attention from the scientific community in recent years, although the first research conducted on this part of the light spectrum was undertaken by NASA decades ago.

    Amethyst’s healing powers have been celebrated for thousands of years. The ancient Greeks believed it protected against intoxication. In fact, the word originates from the Greek word, “amethustos” or “sobriety.” Buddhists use the stone to enhance peace and tranquility during meditation.

    Today, modern science shows us that centuries of lore surrounding the stone’s healing powers are supported by its unique physical characteristics, including its piezoelectric properties, which allow it to carry both a negative and a positive charge simultaneously. The outermost layer of every BioMat product is covered with channels of pure amethyst through which the far infrared rays must pass. The superconducting properties of the amethyst layer turn these rays into long wavelengths capable of safely and deeply, penetrating the body.

  • Because the BioMat’s far infrared rays penetrate deeply into the body and promotes our natural state of health and balance, it can be used to treat a wide range of health issues.

    US FDA’s Medical Device 510K indications for use:

    Relaxation of muscles,

    Increase of local circulation where applied

    Temporary relief of:

    Minor muscle pain

    Minor joint pain and stiffness

    Joint pain associated with arthritis

    Muscle spasms

    Minor sprains/Minor strains

    Minor muscular back pain

    Other benefits found from the BioMat:

    Reduces stress and fatigue

    Soothes and relaxes

    Supports the immune system

    Improved sleep (if associated with pain relief)

    Reduced inflammation (where applied)

    Promotes relaxation by application of heat

    Promotes restful sleep for those with occasional sleeplessness

  • If you have the following conditions, do NOT use the Biomat®.

    Person with organ transplants

    Person with high fever

    Person with cognitive disability

    Person with skin problems on the area of use

    Person with an external pacemaker

    Person with acute disease, acute tumor, the visually impaired, and any heart problems

    If you have the following conditions, do not use the Biomat unless directed by a physician.

    Person with immobility

    Person with internal pacemaker/defibrillator

    Person with Adrenal Suppression Disorders, Addison’s Disease, Adrenal Insufficiency, Systematic Lupus Erythematosus,

    and Multiple Sclerosis (MS).

    Person with bypass surgery

    Person with diabetes

    Person with high blood pressure (hypertension)

    Infants

    Person who is pregnant/expectant

    Person who recently received radiation/chemotherapy

    Person with surgical or silicone implants

    If you have the following conditions, use the Biomat® with caution (no heat/negative ions only).

    Person with fever

    Person with joint injuries

    Person with insensitivity to heat